Keynua is an electronic signature and identity verification platform used by businesses. Keynua sends transactional SMS to individuals who are a party to a document they must sign or an identity verification they must complete. Messages include signing invitations, identity verification requests, one-time verification codes, and signing status updates. Keynua does not send marketing or promotional messages.
End users provide prior express consent before any SMS is sent. There is no keyword or text-to-join opt-in. Consent is collected directly from the end user by the Keynua business customer at the point of service, inside the web or mobile enrollment or contracting flow the end user is already completing (for example, applying for a loan, opening an account, or signing a contract). On that screen the end user enters their own mobile number and takes an affirmative action (a checkbox that is off by default) to agree to receive automated transactional SMS from Keynua, which delivers these messages for that business. Keynua is named in the disclosure the end user reads at that moment, so consent is given for the Keynua messaging program and is not bought, sold, shared, or transferred from any third party.
Recipients can reply STOP at any time to opt out of these messages.
Keynua contractually requires every business customer to present this consent disclosure to the end user, with a checkbox that is off by default, at the moment the mobile number is collected:
When a business customer enables SMS notifications for a signer in Keynua, it must confirm that the consent above was already obtained directly from the end user. This is Keynua's contractual flow-down control; it is not the consent itself. The business customer sees:
After the end user has opted in and received the first message, the Keynua signing experience reaffirms consent on its Terms step. This is an additional confirmation, not the initial opt-in:
See our Privacy Policy and Terms and Conditions.