SMS Notifications & Consent

How Keynua collects consent to send transactional SMS notifications in the United States.

About these messages

Keynua is an electronic signature and identity verification platform used by businesses. Keynua sends transactional SMS notifications to individuals who are a party to a document they must sign or an identity verification they must complete. Messages include signing invitations, identity verification requests, one-time verification codes, and document status updates. Keynua does not send marketing or promotional messages.

How consent is collected

The end user provides their mobile number directly to the business (Keynua's customer) during that business's enrollment or contracting process, in order to receive and complete the signing or verification. By providing their number for this purpose, the recipient consents to receive the related transactional SMS, which Keynua delivers on the business's behalf. Consent is one-to-one and specific to SMS; mobile numbers are never purchased, rented, or obtained from third parties. Keynua contractually requires every business customer to obtain the recipient's prior consent before submitting their phone number.

Where consent appears in the product

1. Business dashboard: adding a recipient (web app)

When a business enables SMS/WhatsApp notifications for a signer, the create-contract screen shows a consent attestation:

Add recipients
Notify via:
SMS▾
By entering the signer's mobile number and enabling SMS/WhatsApp notifications, you confirm that you have obtained their consent to receive these transactional notifications from Keynua. Message and data rates may apply.
Enter first and last names
🇺🇸Enter phone number
✕
＋ Add other
2. Signer experience: Terms step (signing widget)

The signer also confirms consent on the Terms step of the signing experience:

Authorize us to process your data
✓I accept the Terms of Service and the Privacy Policy
You also agree to receive SMS and/or WhatsApp notifications from Keynua about this signing and verification (invitations, verification codes, and status updates). Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe.

Disclosures

  • Program: Keynua transactional notifications for e-signature and identity verification.
  • Message frequency varies by transaction (typically 1-5 messages per request).
  • Message and data rates may apply.
  • Reply HELP for help. Reply STOP to unsubscribe at any time.
  • Mobile opt-in information and consent are not sold or shared with third parties or affiliates for marketing purposes.

More information

See our Privacy Policy and Terms and Conditions.